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Chat: I need to make cancelation a easy proces...

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Wilson Pierre

May 04, 2015 @ 06:53 PM

I need to make cancelation a easy process for my subscribed member. What are the steps?

1. Support Staff 1 Posted by Marc Guyer on May 04, 2015 @ 06:58 PM

   

   Hi Wilson -- If you're using hosted pages, you can send the customer to the cancel page:

   http://support.cheddargetter.com/kb/hosted-payment-pages/hosted-pay...

   You could also use the API directly in your app:

   https://cheddargetter.com/developers#cancel-subscription

   And as usual, you can do this manually via the admin GUI. Just find the customer in CG, then click 'Edit Subscription' from the left menu, then click 'Cancel Subscription' at the bottom of the page.

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2. 2 Posted by Wilson Pierre on May 04, 2015 @ 07:18 PM

   

   Can you please create the link that I would need to give my subscription member if they want to cancel and is there a number which I can speak to someone. 

   Sent from my MetroPCS 4G Wireless Phone

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3. Support Staff 3 Posted by Marc Guyer on May 04, 2015 @ 07:54 PM

   

   Hi Wilson --

   Can you please create the link that I would need to give my subscription member if they want to cancel

   The cancel link for the hosted cancel page is unique for each customer. You must generate it in your app in accordance with the documentation I linked to earlier.

   ... and is there a number which I can speak to someone.

   Phone support is not available with your service level. If you'd like to explore our priority support or development consultation options, I'll have someone contact you.

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4. Marcela Poffald closed this discussion on Apr 11, 2018 @ 03:58 PM.