Subsequent cancellation of PayPal preapproval leads to 404 error

vkun's Avatar

vkun

Aug 30, 2013 @ 01:25 PM

We're seeing some weirdness on our production account where using the "Cancel preapproval and return to XYZ Inc" link can result in a 404 page.

When clicked during creation the cancel link returns to:
portal.chargevault.com/ create /cancel?code=...&key=...

which works fine (preapproval required, would you like to try again? etc..)

If however the customer tries again (by using the reactivation link sent out by default in the cancel email template for example) and chooses to cancel the preapproval again we get a redirect to:
portal.chargevault.com/ update /cancel?code=...&key=...

which seems to be a 404:Resource not found

  1. 1 Posted by Dean on Sep 04, 2013 @ 04:57 PM

    Dean's Avatar

    Hi Viktor -- Apologies for the slight delay. We'll be looking into this further today. Are you still experiencing the same issues?

  2. 2 Posted by vkun on Sep 04, 2013 @ 08:45 PM

    vkun's Avatar

    Thanks.
    Yup, still 404.

  3. 3 Posted by Dean on Sep 05, 2013 @ 10:13 PM

    Dean's Avatar

    Ok Viktor, thanks. I'm ticketing this for our dev team to replicate and investigate.

    Best,
    Dean

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