"An unrecognized gateway error occured" credit card error

mikey

Sep 17, 2013 @ 03:19 AM

I'm using the product "PathWrangler", and for the last day or so, all our credit card transactions have returned the error message "An unrecognized gateway error occured". We're bleeding money here, can you guys get this fixed straight away?

1 Posted by Dean on Sep 17, 2013 @ 04:04 AM

Hi Mikey,

There have been 8 transaction attempts today for Product PathWrangler. Each error response test is indicating 'invalid amount.' Each request was for $0.00. This is all the information I have at this time. Is this expected?

Best,
Dean
- Edit
2 Posted by mikey on Sep 17, 2013 @ 04:20 AM

Hm, interesting - the bit of the API I'm hitting, when I've made these
attempts, is Edit Subscription. Here's the exact request data for my latest
attempt:

[httplog] Connecting: cheddargetter.com:443
[httplog] Sending: POST
http://cheddargetter.com:443/xml/customers/edit-subscription/code/1fb69e09893cad5cb330/productCode/PATHWRANGLER
[httplog] Data:
ccFirstName=M%20T&ccLastName=CLARKE&ccExpiration=08%2F2014&ccZip=6012&ccNumber=4988721003457008&ccCardCode=221

And here's the response:

[httplog] Status: 500
[httplog] Benchmark: 1.382071827 seconds
[httplog] Response:
<?xml version="1.0" encoding="UTF-8"?>
<customers>
  <errors>
    <error id="7182604" code="500" auxCode="1000">An unrecognized gateway
error occured</error>
  </errors>
  <customer id="3659d878-f0fe-11e2-a374-bc764e04674e"
code="1fb69e09893cad5cb330">
    <firstName>pineutrino</firstName>
    <lastName>gmail.com</lastName>
    <company>Ride into the daaaaanger zone</company>
    <email>[email blocked]</email>
    <notes/>
    <gatewayToken/>
    <isVatExempt>0</isVatExempt>
    <vatNumber/>
    <firstContactDatetime/>
    <referer/>
    <refererHost/>
    <campaignSource/>
    <campaignMedium/>
    <campaignTerm/>
    <campaignContent/>
    <campaignName/>
    <key>d4c6f0cf83</key>
    <createdDatetime>2013-07-20T05:35:39+00:00</createdDatetime>
    <modifiedDatetime>2013-09-17T03:30:01+00:00</modifiedDatetime>
    <metaData/>
    <subscriptions>
      <subscription id="62bc873e-1e96-11e3-a374-bc764e04674e">
        <plans>
          <plan id="48a32912-c7b5-102e-b098-40402145ee8b" code="FREE">
            <name>Free</name>
            <displayName>Free</displayName>
            <description/>
            <isActive>1</isActive>
            <isFree>1</isFree>
            <paymentMethodIsRequired>0</paymentMethodIsRequired>
            <trialDays>0</trialDays>
            <initialBillCount>0</initialBillCount>
            <initialBillCountUnit>months</initialBillCountUnit>

<initialInvoiceBillingDatetime>2013-09-16T23:12:31-05:00</initialInvoiceBillingDatetime>
            <billingFrequency>custom frequency</billingFrequency>
            <billingFrequencyPer>custom frequency</billingFrequencyPer>
            <billingFrequencyUnit>none</billingFrequencyUnit>
            <billingFrequencyQuantity>0</billingFrequencyQuantity>
            <nextInvoiceBillingDatetime/>
            <setupChargeCode/>
            <setupChargeAmount>0.00</setupChargeAmount>
            <recurringChargeCode>FREE_RECURRING</recurringChargeCode>
            <recurringChargeAmount>0.00</recurringChargeAmount>
            <onChangeInitialBillHandler>next</onChangeInitialBillHandler>
            <setupChargeBillHandler>now</setupChargeBillHandler>

<onChangeSetupChargeBillHandler>no</onChangeSetupChargeBillHandler>
            <createdDatetime>2011-05-04T15:42:22+00:00</createdDatetime>
            <items>
              <item id="48a4619c-c7b5-102e-b098-40402145ee8b"
code="TRIP_TEMPLATE">
                <name>Trip Template</name>
                <quantityIncluded>999999</quantityIncluded>
                <isPeriodic>0</isPeriodic>
                <overageAmount>0.00</overageAmount>
                <createdDatetime>2011-05-04T15:42:22+00:00</createdDatetime>
              </item>
              <item id="4db699b8-70ce-11e1-8c1f-40403c39f8d9"
code="LIVE_TRIP">
                <name>Live Trip</name>
                <quantityIncluded>1</quantityIncluded>
                <isPeriodic>0</isPeriodic>
                <overageAmount>0.00</overageAmount>
                <createdDatetime>2012-03-18T07:45:16+00:00</createdDatetime>
              </item>
              <item id="5c7dbd7d-d8ae-11e2-a374-bc764e04674e"
code="ORGANIZER">
                <name>Organizer</name>
                <quantityIncluded>0</quantityIncluded>
                <isPeriodic>0</isPeriodic>
                <overageAmount>0.00</overageAmount>
                <createdDatetime>2013-06-19T07:03:36+00:00</createdDatetime>
              </item>
            </items>
          </plan>
        </plans>
        <gatewayToken/>
        <gatewayAccount/>
        <ccFirstName/>
        <ccLastName/>
        <ccCompany/>
        <ccCountry/>
        <ccAddress/>
        <ccCity/>
        <ccState/>
        <ccZip/>
        <ccType/>
        <ccLastFour/>
        <ccExpirationDate/>
        <ccEmail/>
        <cancelType/>
        <cancelReason/>
        <canceledDatetime/>
        <createdDatetime>2013-09-16T06:08:20+00:00</createdDatetime>
        <items>
          <item id="4db699b8-70ce-11e1-8c1f-40403c39f8d9" code="LIVE_TRIP">
            <name>Live Trip</name>
            <quantity>0</quantity>
          </item>
          <item id="5c7dbd7d-d8ae-11e2-a374-bc764e04674e" code="ORGANIZER">
            <name>Organizer</name>
            <quantity>0</quantity>
          </item>
          <item id="48a4619c-c7b5-102e-b098-40402145ee8b"
code="TRIP_TEMPLATE">
            <name>Trip Template</name>
            <quantity>0</quantity>
          </item>
        </items>
        <invoices>
          <invoice id="631686b3-1e96-11e3-a374-bc764e04674e">
            <number>5489</number>
            <type>subscription</type>
            <vatRate/>
            <billingDatetime/>
            <paidTransactionId/>
            <createdDatetime>2013-09-16T06:08:20+00:00</createdDatetime>
            <charges>
              <charge id="" code="FREE_RECURRING">
                <type>recurring</type>
                <quantity>1</quantity>
                <eachAmount>0.00</eachAmount>
                <description/>
                <createdDatetime/>
              </charge>
            </charges>
          </invoice>
          <invoice id="b0689922-0967-11e3-a374-bc764e04674e">
            <number>5265</number>
            <type>subscription</type>
            <vatRate/>
            <billingDatetime>2013-09-16T06:08:20+00:00</billingDatetime>

<paidTransactionId>62efceb8-1e96-11e3-a374-bc764e04674e</paidTransactionId>
            <createdDatetime>2013-08-20T07:11:09+00:00</createdDatetime>
            <charges>
              <charge id="62eb84ec-1e96-11e3-a374-bc764e04674e"
code="FREE_RECURRING">
                <type>recurring</type>
                <quantity>1</quantity>
                <eachAmount>0.00</eachAmount>
                <description/>
                <createdDatetime>2013-09-16T06:08:20+00:00</createdDatetime>
              </charge>
            </charges>
            <transactions>
              <transaction id="62efceb8-1e96-11e3-a374-bc764e04674e"
code="">
                <parentId/>
                <gatewayToken/>
                <gatewayAccount>

                </gatewayAccount>
                <amount>0.00</amount>
                <memo/>
                <response>approved</response>
                <responseReason/>

<transactedDatetime>2013-09-16T06:08:20+00:00</transactedDatetime>
                <createdDatetime>2013-09-16T06:08:20+00:00</createdDatetime>
              </transaction>
            </transactions>
          </invoice>
        </invoices>
      </subscription>
      <subscription id="365c3e19-f0fe-11e2-a374-bc764e04674e">
        <plans>
          <plan id="a402613e-7453-11e1-8c1f-40403c39f8d9" code="ADMIN">
            <name>Admin</name>
            <displayName>Admin</displayName>
            <description>For PathWrangler employees and
members</description>
            <isActive>1</isActive>
            <isFree>1</isFree>
            <paymentMethodIsRequired>0</paymentMethodIsRequired>
            <trialDays>0</trialDays>
            <initialBillCount>0</initialBillCount>
            <initialBillCountUnit>days</initialBillCountUnit>

<initialInvoiceBillingDatetime>2013-09-16T23:12:31-05:00</initialInvoiceBillingDatetime>
            <billingFrequency>monthly</billingFrequency>
            <billingFrequencyPer>month</billingFrequencyPer>
            <billingFrequencyUnit>months</billingFrequencyUnit>
            <billingFrequencyQuantity>1</billingFrequencyQuantity>

<nextInvoiceBillingDatetime>2013-10-16T23:12:31-05:00</nextInvoiceBillingDatetime>
            <setupChargeCode/>
            <setupChargeAmount>0.00</setupChargeAmount>
            <recurringChargeCode>ADMIN_RECURRING</recurringChargeCode>
            <recurringChargeAmount>0.00</recurringChargeAmount>
            <onChangeInitialBillHandler>next</onChangeInitialBillHandler>
            <setupChargeBillHandler>now</setupChargeBillHandler>

<onChangeSetupChargeBillHandler>no</onChangeSetupChargeBillHandler>
            <createdDatetime>2012-03-22T19:17:18+00:00</createdDatetime>
            <items>
              <item id="48a4619c-c7b5-102e-b098-40402145ee8b"
code="TRIP_TEMPLATE">
                <name>Trip Template</name>
                <quantityIncluded>999999</quantityIncluded>
                <isPeriodic>0</isPeriodic>
                <overageAmount>0.00</overageAmount>
                <createdDatetime>2012-03-22T19:17:18+00:00</createdDatetime>
              </item>
              <item id="4db699b8-70ce-11e1-8c1f-40403c39f8d9"
code="LIVE_TRIP">
                <name>Live Trip</name>
                <quantityIncluded>999999</quantityIncluded>
                <isPeriodic>0</isPeriodic>
                <overageAmount>0.00</overageAmount>
                <createdDatetime>2012-03-22T19:17:18+00:00</createdDatetime>
              </item>
              <item id="5c7dbd7d-d8ae-11e2-a374-bc764e04674e"
code="ORGANIZER">
                <name>Organizer</name>
                <quantityIncluded>1000000</quantityIncluded>
                <isPeriodic>0</isPeriodic>
                <overageAmount>0.00</overageAmount>
                <createdDatetime>2013-06-19T07:03:36+00:00</createdDatetime>
              </item>
            </items>
          </plan>
        </plans>
        <gatewayToken/>
        <gatewayAccount/>
        <ccFirstName/>
        <ccLastName/>
        <ccCompany/>
        <ccCountry/>
        <ccAddress/>
        <ccCity/>
        <ccState/>
        <ccZip/>
        <ccType/>
        <ccLastFour/>
        <ccExpirationDate/>
        <ccEmail/>
        <cancelType/>
        <cancelReason/>
        <canceledDatetime/>
        <createdDatetime>2013-07-20T05:35:39+00:00</createdDatetime>
        <invoices>
          <invoice id="3687c2b2-f0fe-11e2-a374-bc764e04674e">
            <number>5032</number>
            <type>subscription</type>
            <vatRate/>
            <billingDatetime>2013-08-20T05:35:39+00:00</billingDatetime>

<paidTransactionId>b03764bf-0967-11e3-a374-bc764e04674e</paidTransactionId>
            <createdDatetime>2013-07-20T05:35:40+00:00</createdDatetime>
            <charges>
              <charge id="b032186c-0967-11e3-a374-bc764e04674e"
code="ADMIN_RECURRING">
                <type>recurring</type>
                <quantity>1</quantity>
                <eachAmount>0.00</eachAmount>
                <description/>
                <createdDatetime>2013-08-20T07:11:09+00:00</createdDatetime>
              </charge>
            </charges>
            <transactions>
              <transaction id="b03764bf-0967-11e3-a374-bc764e04674e"
code="">
                <parentId/>
                <gatewayToken/>
                <gatewayAccount>

                </gatewayAccount>
                <amount>0.00</amount>
                <memo/>
                <response>approved</response>
                <responseReason/>

<transactedDatetime>2013-08-20T07:11:09+00:00</transactedDatetime>
                <createdDatetime>2013-08-20T07:11:09+00:00</createdDatetime>
              </transaction>
            </transactions>
          </invoice>
          <invoice id="3669daf0-f0fe-11e2-a374-bc764e04674e">
            <number>5031</number>
            <type>subscription</type>
            <vatRate/>
            <billingDatetime>2013-07-20T05:35:39+00:00</billingDatetime>

<paidTransactionId>367684d4-f0fe-11e2-a374-bc764e04674e</paidTransactionId>
            <createdDatetime>2013-07-20T05:35:39+00:00</createdDatetime>
            <charges>
              <charge id="36745278-f0fe-11e2-a374-bc764e04674e"
code="ADMIN_RECURRING">
                <type>recurring</type>
                <quantity>1</quantity>
                <eachAmount>0.00</eachAmount>
                <description/>
                <createdDatetime>2013-07-20T05:35:40+00:00</createdDatetime>
              </charge>
            </charges>
            <transactions>
              <transaction id="367684d4-f0fe-11e2-a374-bc764e04674e"
code="">
                <parentId/>
                <gatewayToken/>
                <gatewayAccount>

                </gatewayAccount>
                <amount>0.00</amount>
                <memo/>
                <response>approved</response>
                <responseReason/>

<transactedDatetime>2013-07-20T05:35:40+00:00</transactedDatetime>
                <createdDatetime>2013-07-20T05:35:40+00:00</createdDatetime>
              </transaction>
            </transactions>
          </invoice>
        </invoices>
      </subscription>
    </subscriptions>
  </customer>
</customers>

So I'm a bit confused - as far as I'm aware, I wasn't trying to make any
transactions, rather simply update a customer's subscription information.
Is this right? Is there some glaring omission I'm making at my end?

Cheers
Mikey
PathWrangler CTO
- Edit
Support Staff 3 Posted by Marc Guyer on Sep 17, 2013 @ 01:05 PM

Hi Mikey -- Your account had been configured to do a validation transaction on payment update with 0.00 amount. I've fixed that for you to use a 1.03 validation amount.
- Edit
Marc Guyer closed this discussion on May 08, 2015 @ 02:29 PM.

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"An unrecognized gateway error occured" credit card error

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