tag:support.getcheddar.com,2009-06-01:/discussions/suggestions/5050-create-a-separate-report-for-new-customersCheddar: Discussion 2018-10-18T14:44:54Ztag:support.getcheddar.com,2009-06-01:Comment/306755562013-12-20T03:13:38Z2013-12-20T03:13:38ZCreate a separate report for new customers<div><p>We followed the recommendation that we create a new user for
each registration to our site. That is good for tracking free
users, etc.</p>
<p>However, the problem is that it means we have no way to know how
many "new customers" are actually upgraded. We would like to know
how many "new customers" are actually paying upgrades (truly new
paying customers). Is there something I'm missing to report on
those in the current system OR can you add this functionality for
us?</p>
<p>Thanks,</p>
<p>Brandon</p></div>Brandon Elliotttag:support.getcheddar.com,2009-06-01:Comment/306755562013-12-23T14:24:45Z2013-12-23T14:24:45ZCreate a separate report for new customers<div><p>Hi Brandon --</p>
<p>When an existing customer upgrades from a free plan to an
existing plan, they won't be counted as a new customer.</p>
<p>To view customers that are currently on a paid plan that were
once on a free plan, you could go to your customers list, use the
advanced options to include only the customers on the specified
plan, and then view the customer's subscription history.</p>
<p>We do have plans to redesign our dashboard and include analytics
for this type of thing in the near future. We'll let you know when
those new feature are available.</p></div>Jess Pendleytag:support.getcheddar.com,2009-06-01:Comment/306755562013-12-23T18:52:57Z2013-12-23T18:52:57ZCreate a separate report for new customers<div><p>I know they won't be counted as a new customer, which is the
problem. We<br>
are unable to differentiate a truly new "paying" customer from our
free<br>
signups.</p></div>Brandon Elliotttag:support.getcheddar.com,2009-06-01:Comment/306755562013-12-26T14:43:07Z2013-12-26T14:43:07ZCreate a separate report for new customers<div><p>Hi Brandon --</p>
<p>You aren't the first person who has wanted this sort of
functionality, and that's why we're including it in our new design.
At the moment, the former solution is the best we can offer, but
soon you'll be able to see exactly which customers are switching
from a free plan to a paid one. I've attached you to our
development ticket, so as soon as we've upgraded that functionality
we'll let you know.</p></div>Jess Pendley