tag:support.getcheddar.com,2009-06-01:/discussions/suggestions/174-only-show-cancellations-of-customers-that-have-paid-in-the-pastCheddar: Discussion 2018-04-11T18:53:37Ztag:support.getcheddar.com,2009-06-01:Comment/177876582012-08-02T18:27:47Z2012-08-02T18:27:47ZOnly show cancellations of customers that have paid in the past<div><p>Hey,</p>
<p>Something I've noticed is that the "cancellation count" in my
dashboard is entirely useless, because it includes cancellations of
customers that never even paid their first invoice. i.e. It doesn't
necessarily show customers who we have <em>lost</em>.</p>
<p>It would be awesome if there was a way to 1) view a count and
list of only customers who have successfully paid at least one
invoice, and 2) view a count and list of customers who have
canceled after paying at least one invoice.</p>
<p>I understand that for companies offering free trials the current
implementation might be fine. But the fact that unsuccessful
initial payments (from people in India who PayPal doesn't always
work for, for instance) count towards cancellation count is
frustrating.</p>
<p>Miles</p></div>Miles Richardson