tag:support.getcheddar.com,2009-06-01:/discussions/questions/25715-change-customer-plan-from-paid-to-freeCheddar: Discussion 2020-06-15T19:31:55Ztag:support.getcheddar.com,2009-06-01:Comment/483046012020-05-05T14:27:10Z2020-05-05T14:27:12ZChange customer plan from paid to free<div><p>Hello, we are running a promo and waiving all subscription fees for the summer. We originally had a paid plan with a 14 day trial, and did not require credit card info for the trial. There are a few customers whose trial has expired, but would like to go to our free plan now. When I try to edit the customers subscription to the new plan, it says the account needs to be re-activated by updating payment method, but we don't need a payment method for the new free plan.</p>
<p>Please advise how I can change expired trial customers to the new free plan.</p>
<p>Thanks!<br>
Evan</p></div>Evan Sims