tag:support.getcheddar.com,2009-06-01:/discussions/questions/24773-customer-communications-unsubscribeCheddar: Discussion 2018-04-11T16:08:02Ztag:support.getcheddar.com,2009-06-01:Comment/441838332017-12-01T15:10:02Z2017-12-01T15:10:02ZCustomer Communications: Unsubscribe<div><p>Is there a way to disable Customer Communication on a per customer basis? We would like to add an 'Unsubscribe' link to the footer of our Customer Communication templates, but I haven't found any mention of this capability in the knowledge base.</p>
<p>Many thanks.</p></div>Nathan Arnoldtag:support.getcheddar.com,2009-06-01:Comment/441838332017-12-01T18:10:35Z2017-12-01T18:10:35ZCustomer Communications: Unsubscribe<div><p>Hi Nathan,</p>
<p>Since the customer communication emails are considered transactional (the primary purpose of the message is to facilitate an already agreed-upon transaction or updates a customer about an ongoing transaction) rather than promotional, an unsubscribe link is not required and thus hasn't been included as a part of this feature. However, there are ways to limit the number of emails your customers receive by changing the <a href="https://getcheddar.com/admin/emails">customer communication configuration</a> in your Cheddar product.</p>
<p>For example, you can disable the bill reminder email when the subscription plan is free or after the customer's initial bill on a paid plan. You can also disable the payment receipt email when the invoice total is $0 or if the customer is subscribed to a free plan. You can also completely disable any of the existing email notifications for all of your customers if you'd like.</p>
<p>If you're not seeing what you're looking for in the existing configuration options, let me know. We could consider adding other options in a future update, so your feedback would be welcomed! Let me know if I can answer any other questions for you, Nathan.</p>
<p>Meghan</p></div>Meghan Turner