tag:support.getcheddar.com,2009-06-01:/discussions/questions/24551-control-bill-reminders-based-on-planCheddar: Discussion 2018-04-11T16:07:56Ztag:support.getcheddar.com,2009-06-01:Comment/429604662017-07-11T14:33:11Z2017-07-11T14:33:11ZControl Bill Reminders based on Plan?<div><p>Hello,<br>
We have both Monthly and Annual plans.</p>
<p>I would like Bill Reminders sent out for our Annual plans but not for our Monthly plans.</p>
<p>Is that possible?</p>
<p>Thanks,<br>
Andy</p></div>Andrew Wallacetag:support.getcheddar.com,2009-06-01:Comment/429604662017-07-11T15:19:39Z2017-07-11T15:19:39ZControl Bill Reminders based on Plan?<div><p>Hi Andrew,</p>
<p>Not as of yet, but I can see how this would be a useful. You do currently have the options to create conditional email content that varies by plan type (check out the <a href="http://support.cheddargetter.com/kb/operational-how-tos/email-notification-templates#3-template-configuration">Email Notifications Knowledge Base</a> article and <a href="https://cheddargetter.com/admin/emails/syntax/type/NewSubscription">email syntax reference</a> for more info) and <a href="https://cheddargetter.com/admin/emails">disable the bill reminder notifications for customer on free plans or disable bill reminders after a customer's initial bill</a>, but disabling the bill reminders by billing frequency is something I can put on our to-do list for our next update to the email templates.</p>
<p>Meghan</p></div>Meghan Turnertag:support.getcheddar.com,2009-06-01:Comment/429604662017-07-11T15:26:49Z2017-07-11T15:26:49ZControl Bill Reminders based on Plan?<div><p>That would be great. Some of the laws have updated in California in<br>
automatic renewing contracts. I'm not too worried about the Monthly<br>
subscriptions. I specifically turned off Bill Reminders because customers<br>
complained they were getting too many emails.</p>
<p>But, on the Annual subscription, I think the user may need to be informed<br>
of the upcoming bill to enforce the payment and avoid a chargeback.</p>
<p>Thanks,<br>
Andy</p></div>Andrew Wallacetag:support.getcheddar.com,2009-06-01:Comment/429604662017-07-11T17:42:34Z2017-07-11T17:42:34ZControl Bill Reminders based on Plan?<div><p>That's good to know, Andy! Thanks for the feedback on this. I'll make sure to communicate this additional information to our dev team.</p>
<p>Meghan</p></div>Meghan Turnertag:support.getcheddar.com,2009-06-01:Comment/429604662017-12-05T04:03:33Z2017-12-05T04:03:33ZControl Bill Reminders based on Plan?<div><p>Hello, Any progress on this one? It would be ideal if we can send upcoming bill reminders on our Annual plans but not on our Monthly. Thank you, Andy</p></div>Andrew Wallacetag:support.getcheddar.com,2009-06-01:Comment/429604662017-12-06T16:36:59Z2017-12-06T16:36:59ZControl Bill Reminders based on Plan?<div><p>Hi Andy,</p>
<p>This is still on our to-do list, but I'll see what I can do to bump it up in our development schedule. I'll keep you updated on our progress.</p>
<p>Meghan</p></div>Meghan Turner