tag:support.getcheddar.com,2009-06-01:/discussions/questions/21449-external-methodCheddar: Discussion 2018-04-12T21:40:00Ztag:support.getcheddar.com,2009-06-01:Comment/380606702015-09-29T22:11:10Z2015-09-29T22:11:10ZEXTERNAL METHOD<div><p>I just saw the EXTERNAL METHOD as a payment option. Please
advise what that is -- when I search the knowledge base, I don't
get any results.<br>
Can I email and invoice clients via this feature and they can pay
by check?</p></div>christina frankolatag:support.getcheddar.com,2009-06-01:Comment/380606702015-10-02T16:06:54Z2015-10-02T16:06:54ZEXTERNAL METHOD<div><p>Hi Christina,</p>
<p>What you are seeing is the first installment of a feature we are
calling External Payments. This feature will allow you to
accommodate for payment methods other than credit card.</p>
<p>The first release includes the ability to set a customer to have
an external payment method. Customers with this external method
will be billed, but not transacted inside the CheddarGetter
platform. Instead, invoices for customers with an external payment
method will be automatically marked as paid.</p>
<p>This allows you to use an external method while still
consolidating billing and pricing. It also allows you to report key
subscription metrics regarding external payments on the
CheddarGetter dashboard. When invoices are billed for external
payment method customers, we still fire the <a href="http://support.cheddargetter.com/kb/api-8/web-hooks-service-hooks-and-captain-hooks#2-7-subscription-billable">
subscription billable hook</a>. That hook can be used to insert
invoice data into your external system. Additionally, this allows
you to take advantage tracked item overage/access control -- Same
pricing plan for CC and External customers.</p>
<p>We’ll be rolling out additional functionality that will
allow you to have multiple external payment methods and associate
different data collection fields per method. We’ll also be
including new API calls to manage external systems, and new GUI for
managing external payments in bulk.</p>
<p>As we make these upgrades, your feedback is critical. Please
don’t hesitate to reach out to us and let us know how we can
best make integrating external payments as effortless as
possible.</p>
<p>We understand that this feature is not yet well documented;
however, we are currently working on some documentation that we
will continue to update as functionality evolves.</p>
<p>Best,<br>
Drew</p></div>Drew Songertag:support.getcheddar.com,2009-06-01:Comment/380606702015-10-05T16:16:24Z2015-10-05T16:16:24ZEXTERNAL METHOD<div><p>can I email the invoice to a client that has the payment method
"External?"</p></div>christina frankolatag:support.getcheddar.com,2009-06-01:Comment/380606702015-10-05T16:22:14Z2015-10-05T16:22:14ZEXTERNAL METHOD<div><p>So I've been playing with this feature...if I have to refund a
client who paid via external, it's currently not supported...a way
around that for the time being?</p></div>christina frankolatag:support.getcheddar.com,2009-06-01:Comment/380606702015-10-05T19:36:24Z2015-10-05T19:36:24ZEXTERNAL METHOD<div><p>Hi Christina,</p>
<p>This first installment does not include functionality to send
invoices. By default our system sends out billing reminders and
receipt emails rather than what would typically be labeled as an
invoice. Therefore, we will be working on a new way to handle
communications for external payments in future installments.</p>
<p>On the other hand, the transaction hook is still sent and can be
used to send invoices from an external system(maybe your accounting
software).</p>
<p>Best,<br>
Drew</p></div>Drew Songer