tag:support.getcheddar.com,2009-06-01:/discussions/problems/9907-error-codeCheddar: Discussion 2018-08-02T14:40:53Ztag:support.getcheddar.com,2009-06-01:Comment/457243602018-07-18T10:15:10Z2018-07-18T10:15:10ZError code?<div><p>Hi,</p>
<p>A customer has just sent me the attached error he keeps getting when trying to purchase</p>
<p>Can you let me know what the problem is?</p>
<p>Thanks</p>
<p>Stu</p></div>Stuart Dodstag:support.getcheddar.com,2009-06-01:Comment/457243602018-07-18T13:57:48Z2018-07-18T13:57:48ZError code?<div><p>Hey Stu,</p>
<p>We're looking into this, get back to you with more info shortly!</p>
<p>Marcela</p></div>Marcela Poffaldtag:support.getcheddar.com,2009-06-01:Comment/457243602018-07-18T15:05:07Z2018-07-18T15:05:07ZError code?<div><p>Hi Stu,</p>
<p>We took a look at our logs, and it appears that the customer was unable to sign up because your payment processing provider, eWAY, requires a value for the customer's billing country. I recommend you re-enable the "Billing Information: Country" field in your <a href="https://www.getcheddar.com/admin/hosted-settings/fields">hosted payment page settings</a> and have the customer try again using their country's two-digit code (such as AU or UK) in the given field.</p>
<p>Hope this helps! If your customer is still unable to sign up after you've made these changes, let us know.</p>
<p>Marcela</p></div>Marcela Poffaldtag:support.getcheddar.com,2009-06-01:Comment/457243602018-07-19T06:42:17Z2018-07-19T06:42:17ZError code?<div><p>Awesome! That was it</p>
<p>Thanks for your help :)</p>
<p>Stu</p></div>Stuart Dodstag:support.getcheddar.com,2009-06-01:Comment/457243602018-07-19T14:22:30Z2018-07-19T14:22:30ZError code?<div><p>No problem, glad we could help! I'm going to close this discussion now, but if you need anything else, just reply and it'll automatically reopen. :)</p>
<p>Marcela</p></div>Marcela Poffaldtag:support.getcheddar.com,2009-06-01:Comment/457243602018-07-24T06:19:54Z2018-07-24T06:19:54ZError code?<div><p>HI Marcela,</p>
<p>Another customer has told me they are getting this error again - see below:</p>
<p>Hi Stu.</p>
<p>Tried to use link but after entering payment details I got this error -</p>
<p>(500) 1000: An unrecognized gateway error occured</p></div>Stuart Dodstag:support.getcheddar.com,2009-06-01:Comment/457243602018-07-24T13:35:21Z2018-07-24T13:35:21ZError code?<div><p>Hey Stu,</p>
<p>Sorry about that! This error was caused by an authentication problem when Cheddar was trying to communicate with your gateway. It's possible that your gateway credentials have changed, and Cheddar hasn't been updated. Could you make sure that the eWAY API password <a href="https://www.getcheddar.com/admin/setup/thank-you">provided here</a> is correct, and then try again? Let me know how it goes!</p>
<p>Marcela</p></div>Marcela Poffaldtag:support.getcheddar.com,2009-06-01:Comment/457243602018-07-25T15:34:21Z2018-07-25T15:34:21ZError code?<div><p>Hi Stu,</p>
<p>I just checked our logs, and it looks like Cheddar is successfully communicating with your gateway again. I see that a record was created for this customer and they had a transaction run yesterday. Does everything look OK on your end? Let us know if you need anything!</p>
<p>Marcela</p></div>Marcela Poffald