tag:support.getcheddar.com,2009-06-01:/discussions/problems/9667-unable-to-verify-my-emailCheddar: Discussion 2018-06-19T14:55:47Ztag:support.getcheddar.com,2009-06-01:Comment/449644282018-03-23T19:56:46Z2018-03-23T19:56:47ZUnable to verify my email<div><p>Hi There, I have received the welcome email and clicked on go to Cheddar, however, it did not confirm the account. I requested the email to be sent again to <a href="mailto:yuliya@bootstrapfashion.com">yuliya@bootstrapfashion.com</a> and never got another one. Please help, we need to start using the system.</p>
<p>Thanks,<br>
Yuliya</p></div>Yuliyatag:support.getcheddar.com,2009-06-01:Comment/449644282018-03-23T20:26:44Z2018-03-23T20:26:44ZUnable to verify my email<div><p>Hi Yuliya,</p>
<p>Sorry to hear you're having trouble! What happened when you tried to click the confirmation link? Were you asked to log in, or were you taken into your Cheddar product?</p>
<p>Marcela</p></div>Marcela Poffaldtag:support.getcheddar.com,2009-06-01:Comment/449644282018-03-23T20:34:40Z2018-03-23T20:34:41ZUnable to verify my email<div><p>Hi Marcela,</p>
<p>Tth emails went to spam, all resolved, Thank you Yuliya</p></div>Customer Service Bootstrapfashion.comtag:support.getcheddar.com,2009-06-01:Comment/449644282018-03-23T20:35:22Z2018-03-23T20:35:23ZUnable to verify my email<div><p>Quick question, what CRM and customer service system are you guise using? It is very impressive. Yuliya</p></div>Customer Service Bootstrapfashion.comtag:support.getcheddar.com,2009-06-01:Comment/449644282018-03-23T20:49:29Z2018-03-23T20:49:29ZUnable to verify my email<div><p>Glad to hear it got resolved, Yuliya!</p>
<p>Also, we're using Tender Support. Happy to hear it's working well. :)</p>
<p>Marcela</p></div>Marcela Poffaldtag:support.getcheddar.com,2009-06-01:Comment/449644282018-06-05T16:32:47Z2018-06-05T16:32:49ZUnable to verify my email<div><p>Hi Marcela,</p>
<p>How do I refund a customer?</p>
<p>Thank you,<br>
Yuliya</p>
<p>——————————————— Have Your Heard of Tailornova?<br>
The Revolutionary Instant 3D Fashion Design Software<br>
<a href="http://www.tailornova.com">www.tailornova.com</a></p></div>Customer Service Bootstrapfashion.comtag:support.getcheddar.com,2009-06-01:Comment/449644282018-06-05T16:45:04Z2018-06-05T16:45:04ZUnable to verify my email<div><p>Hey Yulia,</p>
<p>To refund a customer through the UI, select the invoice you'd like to refund on the "Invoices" page of the customer profile. At the bottom of the invoice, click on the "Issue Refund" link, and on the next page, enter the amount and click the <code>Issue Refund</code> button.</p>
<p>For more details and a screenshot of this process, check out <a href="https://support.getcheddar.com/kb/operational-how-tos/credits-and-refunds-and-voids-oh-my#4-issuing-a-refund-or-void">this section</a> of our documentation on credits, refunds, and voids.</p>
<p>You can also issue a refund via the API using the <code>invoices/refund</code> call, as documented <a href="http://docs.getcheddar.com/#issue-a-refund">here</a>.</p>
<p>Let me know if you have any other questions!</p>
<p>Marcela</p></div>Marcela Poffald