tag:support.getcheddar.com,2009-06-01:/discussions/problems/6520-cant-update-html-emailsCheddar: Discussion 2018-04-11T19:14:18Ztag:support.getcheddar.com,2009-06-01:Comment/306087002013-12-17T15:57:40Z2013-12-17T15:57:40ZCan't Update HTML Emails<div><p>I was told this was a known error about being able to copy and
paste HTML into the email editor all at once. So I started to do it
in chunks, and now I can't even add one line or one word.</p>
<p>Please help. This has to get resolved or we not going to have a
choice put to look elsewhere for this service.</p>
<p>NOTE: 500 Error - Please retry later</p></div>John Hurleytag:support.getcheddar.com,2009-06-01:Comment/306087002013-12-17T16:23:21Z2013-12-17T16:23:21ZCan't Update HTML Emails<div><p>Hi John --</p>
<p>Would you mind attaching what you're attempting to add?</p>
<p>Thank you.</p></div>Jess Pendleytag:support.getcheddar.com,2009-06-01:Comment/306087002013-12-17T16:25:14Z2013-12-17T16:25:14ZCan't Update HTML Emails<div><p>Jess,</p>
<p>Attached is what I am trying to copy/paste.</p>
<p>John H. Hurley<br>
SmartFile<br>
Twitter | @johnhurley<br>
Office | 877-336-3453 x722<br>
<a href="http://www.smartfile.com">www.smartfile.com</a></p>
<p>The Online File Platform™</p></div>John Hurleytag:support.getcheddar.com,2009-06-01:Comment/306087002013-12-17T16:36:45Z2013-12-17T16:36:45ZCan't Update HTML Emails<div><p>Hi John --</p>
<p>The attached isn't HTML, would you mind attaching the HTML that
you are trying to add?</p>
<p>Thank you.</p></div>Jess Pendleytag:support.getcheddar.com,2009-06-01:Comment/306087002013-12-17T16:37:34Z2013-12-17T16:37:34ZCan't Update HTML Emails<div><p>If you open the file, it is written in HTML.</p></div>John Hurleytag:support.getcheddar.com,2009-06-01:Comment/306087002013-12-17T16:40:29Z2013-12-17T16:40:29ZCan't Update HTML Emails<div><p>Hi John --</p>
<p>I'm sorry for the misunderstanding on my part, but when I open
the file in my text editor, it still appears to not be written in
HTML.</p></div>Jess Pendleytag:support.getcheddar.com,2009-06-01:Comment/306087002013-12-17T16:42:00Z2013-12-17T16:42:00ZCan't Update HTML Emails<div><p>I just re-saved it as HTML. See if that helps.</p>
<p>John H. Hurley</p>
<p>SmartFile<br>
Twitter | @johnhurley<br>
Office | 877-336-3453 x722<br>
<a href="http://www.smartfile.com">www.smartfile.com</a></p>
<p>The Online File Platform™</p></div>John Hurleytag:support.getcheddar.com,2009-06-01:Comment/306087002013-12-17T16:55:43Z2013-12-17T16:55:43ZCan't Update HTML Emails<div><p>Hi John --</p>
<p>That helped. Just to verify, you're attempting to overwrite what
is currently in your "Payment Receipt" HTML template with the
script that you just sent, is that correct? I'm asking because I am
going to attempt to do the same on my end and see if the response
is replicated.</p></div>Jess Pendleytag:support.getcheddar.com,2009-06-01:Comment/306087002013-12-17T16:59:54Z2013-12-17T16:59:54ZCan't Update HTML Emails<div><p>Hi John -- Unfortunately when an error is fatal, like a syntax
error, you'll see that 500 error and we have to dig into our logs
to find it for you. In this case, its:</p>
<blockquote>
<p>unclosed {if} tag</p>
</blockquote>
<p>I'm guessing that's on the ccCompany line. Providing better
error reporting in cases like this is on our todo list. In the
meantime, please don't hesitate to ask for help if this comes up
again.</p></div>Marc Guyertag:support.getcheddar.com,2009-06-01:Comment/306087002013-12-18T19:41:17Z2013-12-18T19:41:17ZCan't Update HTML Emails<div><p>Yes, but because I can't copy the entire document I am forced to
add line, by line. So I am trying to add {if
$subscription.ccCompany}<br>
under {$subscription.ccFirstName} {$subscription.ccLastName}<br>
and I keep getting the 500 error.</p>
<p>Can you please just add the document to your system?</p>
<p>John H. Hurley<br>
SmartFile<br>
Twitter | @johnhurley<br>
Office | 877-336-3453 x722<br>
<a href="http://www.smartfile.com">www.smartfile.com</a></p>
<p>The Online File Platform™</p></div>John Hurleytag:support.getcheddar.com,2009-06-01:Comment/306087002013-12-18T20:54:30Z2013-12-18T20:54:30ZCan't Update HTML Emails<div><p>Hi John -- You'll need to close that {if} statement. Maybe
something like this:</p>
<pre>
<code><table WIDTH="100%">
<tr>
<td align="left" valign="top">
<p><b>SmartFile</b><br>
212 W. 10th St. C400<br>
Indianapolis, IN 46202<br>
</td>
<td align="right" valign="top">
<font size="4"><b>RECEIPT</b>
</td>
</tr>
<tr>
<td colspan="2">
<b>Site Address:</b> {$product.code}<br>
<b>Billing Email:</b> {$customer.email}
</td>
</tr>
<tr>
<td colspan="2"><hr></td>
</tr>
<tr>
<td align="left" valign="top">
<b>Invoice #</b> {$invoice.invoiceNumber}
</td>
<td align="right" valign="top">
<b>{$invoice.billingDatetime}</b>
</td>
</tr>
<tr>
<td colspan="2"><hr></td>
</tr>
<tr>
<td colspan="2">
<p>
<b>Billed To:</b><br>
{$subscription.ccFirstName} {$subscription.ccLastName}<br>
{if $subscription.ccCompany}{$subscription.ccCompany}<br>{/if}
{$subscription.ccAddress}<br>
{$subscription.ccCity}, {$subscription.ccState} {$subscription.ccZip}
</p>
<p>
Credit Card Info: {$subscription.ccType|upper} ***{$subscription.ccLastFour}
</p>
</td>
</tr>
</table></code>
</pre></div>Marc Guyer