tag:support.getcheddar.com,2009-06-01:/discussions/problems/6473-yearly-subscription-not-attempting-to-renewCheddar: Discussion 2018-10-18T14:44:53Ztag:support.getcheddar.com,2009-06-01:Comment/305504752013-12-13T20:45:00Z2013-12-16T15:55:21ZYearly subscription not attempting to renew<div><p>Just got a message from a user whose yearly account got
cancelled upon renewal, however upon looking at his account I saw
that there was no attempt to renew his account and that the invoice
was neither approved or declined. I then try running the invoice
manually but couldn't because it said the preapproval couldn't be
used before or after the time window or something to that extent.
Help?</p>
<p><a href=
"https://cheddargetter.com/admin/customers/get/id/ee853b2c-3f06-11e2-9d18-40403c39f8d9">
https://cheddargetter.com/admin/customers/get/id/ee853b2c-3f06-11e2...</a></p></div>Mixify Salestag:support.getcheddar.com,2009-06-01:Comment/305504752013-12-13T20:55:11Z2014-03-25T17:00:22ZYearly subscription not attempting to renew<div><p>This issue is particularly alarming as I believe it to the be
the first yearly subscriber we ever had, therefore if this issue is
persistent for all then we'll have a major problem on our hands as
renewals come through.</p></div>Mixify Salestag:support.getcheddar.com,2009-06-01:Comment/305504752013-12-13T22:47:24Z2013-12-16T15:55:20ZYearly subscription not attempting to renew<div><p>Hi Mike -- That's due to the PayPal Preapproval term. When that
customer was initially subscribed to the annual plan, PayPal's
default 1 year limit was in effect. We have since convinced PayPal
to increase that limit to 3 years but existing preapprovals
activated prior to that will still be on the 1 year limit. You can
see upcoming annual bills like so:</p>
<p><a href=
"https://cheddargetter.com/admin/customers/get/orderBy/billingDatetime/orderByDirection/asc/subscriptionStatus/activeOnly/planCode/PRO_YEARLY/planCode/PLUS_YEARLY/planCode/PLATINUM_YEARLY/">
https://cheddargetter.com/admin/customers/get/orderBy/billingDateti...</a></p>
<p>You've got one coming today: <a href=
"https://cheddargetter.com/admin/customers/get/id/78933e4a-464b-11e2-9d18-40403c39f8d9">
https://cheddargetter.com/admin/customers/get/id/78933e4a-464b-11e2...</a>.
The preapproval is only good until the end of today, UTC. I've
already adjusted that one to fit in under the preapproval
limit.</p>
<p>All of the subsequent subscriptions appear to be under the 3
year limit.</p></div>Marc Guyertag:support.getcheddar.com,2009-06-01:Comment/305504752013-12-13T22:57:30Z2013-12-16T15:55:20ZYearly subscription not attempting to renew<div><p>Marc – I am getting real nervous about the # of
subscription issues we are having…</p>
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