tag:support.getcheddar.com,2009-06-01:/discussions/problems/10418-when-user-clicks-link-to-update-payment-gets-error-from-windows-defender-website-not-secureCheddar: Discussion 2019-10-15T18:42:57Ztag:support.getcheddar.com,2009-06-01:Comment/476379732019-09-18T21:21:52Z2019-09-18T21:21:52ZWhen user clicks link to update payment, gets Error from Windows Defender : website not secure<div><p>When they click on the link below (which is generated by Cheddar email) Windows Defender says it's insecure:</p>
<p><a href="https://link.getcheddar.com/wf/click?upn=2ooGQKixQddObkAg3IleJW43CWE1rlJk3LyzwzFdilKDo4NE-2BGidi2AWrvmZCpvmRUATlR2dIuvuBu9aj0V7M6bSUojMSGXteVxO9fT1RQo-3D_55W7osWltBAHCFWfrGQWRczgZEZo4bOzf1VNVm1G4li8A0iA6OVFstuEMEmVG4dYkmoEqlvXZlb0-2FWNcFqX69u15n6XovPp-2F4mGNBMNpGlNqhwAlXHxiFDV-2BZM9idPUNJqtmJqKEwt44-2F-2F1K-2F5Ycdmx0WckWV2F0QGSJPhZbyT3OyeTbAsceJA7cuShA4NOUDzanzjB2kmCdVFjngzYI-2BE1rVOKa8FeOaCE4mjinGQlMsgfK-2BFyj25miEf2Voiq9B6wz8aI-2FbJuc-2BTOMHDSd4vOfLBJ3ZMvEVGMMUfrXwRtEoofHH1ed2TvzYezXw1q3O-2BTdDuG6eW0H7ysW-2BiGM3lU1leC64Bni9ShGufOOUkL3nwPpd4xgOt-2BAelWJ4jYxXdtIOnj73Xo5sbRkrf0AmsuAxNaKdqINIXfVojvlHn72lxOU5wDUNbT0aHezACgv-2F9cXADmgJx7XBNmHnv8itzlQvUX3QQRSARgDF223nZOk2n7dSqvBUVtDEPYnlu6isiuUtEZQXPoeI7H4pIRykw-3D-3D">https://link.getcheddar.com/wf/click?upn=2ooGQKixQddObkAg3IleJW43CW...</a></p></div>Clay Nicholstag:support.getcheddar.com,2009-06-01:Comment/476379732019-09-24T20:50:50Z2019-09-24T20:50:50ZWhen user clicks link to update payment, gets Error from Windows Defender : website not secure<div><p>Hi Clay,</p>
<p>That's unusual. We can look into this, but we'll need some additional information. What browser is the customer using? IE, Edge? What version of the browser are they on? If there's any way they could provide a screenshot of the error message they're seeing that includes the URL of the page they're on and any additional information provided by Window Defender (e.g. if there's a more information section, click to expand it before taking the screenshot), it would super helpful. Thanks!</p>
<p>Meghan</p></div>Meghan Turnertag:support.getcheddar.com,2009-06-01:Comment/476379732019-09-24T21:00:36Z2019-09-24T21:00:36ZWhen user clicks link to update payment, gets Error from Windows Defender : website not secure<div><p>I'm sorry, my customer is completely non technical. I can't get any more<br>
information from them.<br>
I just fixed it for them, but this has happened with one or two other<br>
customers before.</p>
<p>It's solved for now (I just manually entered their updated cc info)</p>
<p>-Clay</p>
<p>[image: Mailtrack] <a href="https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&">https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&</a><br>
Sender<br>
notified by<br>
Mailtrack<br>
<a href="https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&">https://mailtrack.io?utm_source=gmail&utm_medium=signature&utm_campaign=signaturevirality5&</a><br>
09/24/19,<br>
04:57:06 PM</p></div>Clay Nichols