Tracking average subscription length of customers

David Hutchins's Avatar

David Hutchins

19 Apr, 2018 09:06 PM

Is there a simple way to track average subscription length of customers we bill through Cheddar?

  1. Support Staff 1 Posted by Marcela Poffald on 20 Apr, 2018 07:09 PM

    Marcela Poffald's Avatar

    Hey David,

    You can grab data about the length of a customers subscription using the customers/get API call or the CSV customer download (accessed through the customers search in your Cheddar dashboard). While we don't store an aggregated subscription length value for each customer, you could take their createdDateTime and get the difference between that date and today for each customer, then calculate the average the subscription length for all customers.

    I'm making some assumptions here about your definition of subscription length, so if you envisioned calculating this differently, let me know! Once I know your use case, I may be able to suggest some other options.

    Marcela

  2. Support Staff 2 Posted by Marcela Poffald on 04 May, 2018 09:12 PM

    Marcela Poffald's Avatar

    Hi David,

    We haven't heard from you in a while on this issue, so I'm going to go ahead and close this discussion. Feel free to reply and reopen it if you have any other questions!

    Marcela

  3. Marcela Poffald closed this discussion on 04 May, 2018 09:12 PM.

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