is it possible to send user invoice to 2 email address ?

rotem cohen's Avatar

rotem cohen

02 Aug, 2017 09:35 AM

is it possible to send user invoice to 2 email address ?

  1. Support Staff 1 Posted by Meghan Turner on 02 Aug, 2017 02:30 PM

    Meghan Turner's Avatar

    Hi Rotem,

    The customer communication emails are only sent to the email address listed on the customer account and only 1 email address can be associated with a customer record at a time. However, if you'd like to change the email address associated with a customer record, you can do so by visiting the edit subscription page of the customer's account.

    Let me know if you have any other questions, Rotem.

    Meghan

  2. 2 Posted by rotem cohen on 02 Aug, 2017 09:01 PM

    rotem cohen's Avatar

    Hi Meghan,

    We need to send some invoices to 2 email accounts (usually direct manager
    and account management team)

    Now it been done manually.

    Any option you can think on to achieve that?

    Regards,

    Rotem

    From: Meghan Turner [mailto:[email blocked]]
    Sent: Wednesday, August 2, 2017 5:30 PM
    To: [email blocked]
    Subject: is it possible to send user invoice to 2 email address ? [Questions
    #24584]

    <http://t.sidekickopen16.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg8
    rl4k0W5wM06Y8rBpvgW63RzZn56dKy_f6vvCsC02?t=https%3A%2F%2Fcheddargetter.com&s
    i=6730297337708544&pi=17e5ae74-dc2d-43cb-ad64-9f8c2338fc0b> Image removed by
    sender. CheddarGetter

    From: Meghan Turner (Support staff)

    Hi Rotem,

    The customer communication emails
    <http://t.sidekickopen16.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg8
    rl4k0W5wM06Y8rBpvgW63RzZn56dKy_f6vvCsC02?t=https%3A%2F%2Fwww.getcheddar.com%
    2Fadmin%2Femails&si=6730297337708544&pi=17e5ae74-dc2d-43cb-ad64-9f8c2338fc0b
    > are only sent to the email address listed on the customer account and
    only 1 email address can be associated with a customer record at a time.
    However, if you'd like to change the email address associated with a
    customer record, you can do so by visiting the edit subscription page
    <http://t.sidekickopen16.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XYg8
    rl4k0W5wM06Y8rBpvgW63RzZn56dKy_f6vvCsC02?t=https%3A%2F%2Fwww.getcheddar.com%
    2Fadmin%2Fcustomers%2Fedit-customer%2Fid%2F6dc093d1-2943-11e4-a014-005056a54
    8e6&si=6730297337708544&pi=17e5ae74-dc2d-43cb-ad64-9f8c2338fc0b> of the
    customer's account.

    Let me know if you have any other questions, Rotem.

    Meghan

  3. Support Staff 3 Posted by Meghan Turner on 07 Aug, 2017 04:46 PM

    Meghan Turner's Avatar

    Hi Rotem,

    We need to send some invoices to 2 email accounts (usually direct manager and account management team). Any option you can think on to achieve that?

    Not within the Cheddar platform since the customer record can only have 1 email address associated with it at a time. However, there may be ways to use your email provider to automate forwarding the payment receipt email to additional addresses. For example, since your email address is bcc'ed on customer communication emails, you could set-up an email filter or rule that automatically forwards the payment receipt email to another address when you receive a payment receipt for this particular customer.

    Meghan

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