Unable to issue refund -error message after 4 attempts
Hello - I am unable to issue a refund for this. My first attempt was an hour after it was processed as a VOID and that failed as well.
https://cheddargetter.com/admin/invoices/refund/id/26fad19d-db9b-11...
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Support Staff 1 Posted by Meghan Turner on 08 Dec, 2017 06:06 PM
Hi Aysia,
I checked our logs and this transaction was successfully voided at 12/07/2017 3:37:39 PM PST, but in looking at the customer account in the Cheddar user interface, I see that the invoice you're referring to doesn't show that it was voided.
Let me look into why the UI isn't showing the correct information in this case. I'll also have our team update the data for that invoice to show that it was voided. Get back to you shortly with more information.
Meghan
2 Posted by Aysia Wright on 08 Dec, 2017 06:08 PM
Thank you!
Support Staff 3 Posted by Meghan Turner on 11 Dec, 2017 06:50 PM
Hi Aysia,
Just wanted to let you know that data for this customer's invoice has been fixed and should now show that it was successfully voided.
Let me know if you have any other questions!
Meghan
4 Posted by Aysia Wright on 11 Dec, 2017 06:53 PM
Thank you! What went wrong?
Meghan Turner closed this discussion on 22 Dec, 2017 12:05 AM.