Cannot Report on Discount Codes

IONA BIRD's Avatar


06 Jan, 2017 11:49 PM


We have a series of discount/promo codes in our system and when I go into each code and click on the number of customers that have redeemed the promo I get this error:
'678421398475' was not found in the haystack

Are you able to assist?


  1. Support Staff 1 Posted by Meghan Turner on 09 Jan, 2017 02:43 PM

    Meghan Turner's Avatar

    Hi Iona,

    We're looking into this. I'll get back to you with more information shortly!


  2. Support Staff 2 Posted by Meghan Turner on 09 Jan, 2017 04:54 PM

    Meghan Turner's Avatar

    Hi Iona,

    This is fixed. When you have a chance, try looking at the number of customers who have redeemed a promotion again. When you click on the 'show customers' button next to the number, you should get a list of the customers who have redeemed the promo, but let us know if you experience anything unusual.

    Thanks for letting us know about this issue!


  3. 3 Posted by IONA BIRD on 09 Jan, 2017 08:16 PM

    IONA BIRD's Avatar

    Thanks so much! It is fixed now and I am able to review the customers that have redeemed our offers. Thanks again for your assistance with this, you have saved us a lot of time!

  4. Meghan Turner closed this discussion on 10 Jan, 2017 05:50 PM.

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